Hotels are part of the lifeblood of the tourism economy, so it’s always gratifying when one of the Space Coast’s lodging facilities gets called out for extraordinary performance in serving its traveling audience.
The people who make sure Holiday Inn Express & Suites Palm Bay provides a consistently high degree of customer service recently received the IHG “5 of 5 Winning Metrics Award” for 2017. The award, presented by parent company InterContinental Hotels Group – one of the world’s leading hotel companies – recognized the Palm Bay facility for achieving all five of what IHG calls its “key winning metrics associated with guest satisfaction and guest loyalty.”
Of its more-than 5,300 hotels around the world, IHG recognized 154 of its properties within the Americas, including Holiday Inn Express & Suites Palm Bay, for achieving all high-performance targets in all aspects of their operations, from quality to customer satisfaction.
“Our staff and management are very excited about achieving this great award for Holiday Inn Express & Suites Palm Bay, which demonstrates the great level of hospitality provided to our guests visiting Florida’s Space Coast,” Puneet “PK” Kapur told us. Kapur is the hotel’s general manager and also the chair of the Brevard County Tourist Development Council.
“I want to congratulate and thank all our staff members for their hard work and dedication to making this happen,” he added, “even in the face of the crisis situation brought on by last year’s hurricane. We believe in supporting our local community and will continue giving back for years to come.”
The beautiful, cobalt-blue performance award from IHG will be on permanent display at the hotel, at 1206 Malabar Road SE, in Palm Bay.
Holiday Inn Express is IHG’s fastest-growing hotel brand and the largest hotel brand in the world in its segment. Holiday Inn Express & Suites hotels are known for keeping travel simple and smart, especially for the increasing number of travelers who need a simple, engaging place to rest, recharge and get a little work done. There currently are more than 2,600 Holiday Inn Express locations worldwide.